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CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. Simply complete the online CARE/FERA enrollment form and we’ll let you know if you’re eligible.

  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Apply online now

Find mail-in forms plus Spanish, Chinese and Vietnamese applications under "Complete an application," below.


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Renew now if you’ve received a renewal request. You may also renew if you’re within 90 days of the date your current enrollment expires.


Renew now

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Submit your documents now if you received eligibility request through post enrollment verification or high usage verification process. Find more information on how to complete the process.


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Review the guidelines below. You can also pre-qualify by texting “CARE” to 20283. We’ll ask a few questions and let you know whether we can enroll you right away or if you’ll need to submit an application

      • CARE – Discount on gas and electric rates
      • FERA – Discount on electric rates only for households of 3 or more people

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COVID-19 NOTE: Household income is your income as of today (after loss of employment). Even if you are receiving unemployment benefits, you may still qualify.

COVID-19 NOTE: Household income is your income as of today (after loss of employment). Even if you are receiving unemployment benefits, you may still qualify.
Number of people in household
CAREFERA
1-2

$33,820 or less

Not eligible
3

$42,660 or less

$42,661–$53,325
4

$51,500 or less

$51,501–$64,375
5

$60,340 or less

$60,341–$75,425
6

$69,180 or less

$69,181–$86,475
7

$78,020 or less

$78,021–$97,525
8

$86,860 or less

$86,861–$108,575
9

$95,700 or less

$95,701–$119,625
10

$104,540 or less

$104,541–$130,675
Each additional person, add

$8,840

$8,840–$11,050

*Before taxes based on current income sources. Table data applies to residential, single-family customers. Income Guidelines are valid through 05/31/20.




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It takes only a few minutes to fill out. No proof of income is necessary and your answers are confidential. For the quickest turnaround time, use our online application.

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Use these resources for more information.


CARE

CARE Program Guidelines
CARE Frequently Asked Questions

FERA

FERA Program Guidelines
FERA Frequently Asked Questions